Refund policy
Last updated September 24, 2026
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund only. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within three hundred sixty-five (365) days of the purchase date. Items may be used or washed, but must be complete (including all pieces of a set) and free from damage beyond normal use. We cannot accept items that are stained, torn, burned, or damaged by pets, bleach or improper care.
RETURN PROCESS
To return an item, please email customer service at contact@selenedreams.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, pack the item securely (in its original packaging if available) and mail your return to the following address:
DMJ HOME LLC
Attn: Returns
RMA #
28 Yingfu Road
Yantai, Shandong 265503
China
All returns must be shipped using the prepaid Selene return label, which we will email to you once your return is approved. A return fee of USD 10.00 will be deducted from your refund to cover return shipping. When shipping internationally, please mark your parcel as "Returned Goods" to help avoid customs charges. Any import duties or taxes charged on your return are your responsibility and may be deducted from your refund.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your refund. Please allow at least seven (7) business days from the receipt of your item to process your refund. Refunds may take 1–2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your refund has been processed.
EXCEPTIONS
The following items cannot be returned:
- Items listed as "Final Sale", including but not limited to our Last Call / Sale section; gift cards; and products purchased through a third-party retailer, which must be returned under that retailer's policy.
For defective or damaged products, please contact us at the contact details below to arrange a replacement or refund. No return fee applies to damaged, defective or incorrect items.
Please Note
- We do not offer exchanges. To exchange an item, please return it for a refund and place a new order. We monitor return activity and may limit returns where we reasonably suspect abuse of this policy. This policy does not affect any rights you have under the consumer laws of your country.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
contact@selenedreams.com