Return Policy
All returns must be postmarked within three hundred sixty five (365) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at contact@selenedreams.com to obtain an Return Merchandise , and
Attn: Returns
After receiving your return and inspecting the condition of your item, we will process your return seven (7) days from the receipt of your item to process your return Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be
● We do not accept returns for items listed as “Final Sale”, including but not limited to, our Last Call/Sale section. Products purchased through a third-party partner must be returned through that site and will be subject to their return policy guidelines.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● Return Policy We stand behind the quality of our products and are confident you will love the feel of your new bedding. If you are unhappy, we gladly accept returns for returnable items purchased on our site within 365 days of purchase. At this time, we do not offer exchanges. The best way to move forward for an "exchange" is to initiate a return for your original items and repurchase the items you would like in a new order. Step-by-step instructions for returns can be found at Returns & Exchanges. Returnable Items For eligible products, you may return your purchased product(s) for a refund to your original method of payment within 365 days of purchase. A Selene-provided shipping label must be used for all returns shipped domestically. All returns are subject to a $10 return fee which will be deducted from your refund amount. Please allow 5-7 business days for your refund to be processed once your return has been received. If an item is damaged, defective, or incorrect, please contact our customer support team at contactus@selenedreams.com. The return fee may be waived for damaged, defective or incorrect items, under certain circumstances. Non-Returnable Items We do not accept returns for items listed as “Final Sale”, including but not limited to, our Last Call/Sale section. Products purchased through a third-party partner must be returned through that site and will be subject to their return policy guidelines. We monitor return activity for abuse and reserve the right to limit returns associated with a user whom we suspect of abusing this Return Policy. This includes but is not limited to users who exhibit a pattern of repeated and/or excessive returns or otherwise exhibit fraudulent behavior. We appreciate your business and hope you are happy with your purchase. If you have any other questions, please contact us.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
This Return Policy was created using Termly's Return and Refund Policy Generator